Return & Refund Policy
Last updated: August 11, 2026
At Y2KVault, operated by NORVEXIC LLC, we want you to be satisfied with your purchase. If something isn't right with your order, we're here to help.
Please read this Return & Refund Policy carefully before making a purchase.
1. 30-Day Return Policy
We accept eligible return requests made within 30 days of delivery.
To be eligible for a standard return, the item must:
- Be unworn, unused, and in its original condition;
- Have all original tags attached, where applicable;
- Be returned in its original packaging, where reasonably applicable;
- Be free from stains, odors, makeup, perfume, pet hair, damage, or other signs of wear; and
- Be accompanied by your order number or other proof of purchase.
Items that do not meet these requirements may not qualify for a refund, except where applicable consumer law provides otherwise.
2. How to Request a Return
To request a return, contact us at:
Please include:
- Your order number;
- The item(s) you wish to return; and
- The reason for your return.
We will review your request and provide you with the applicable return instructions and return address.
You must contact us before sending a return.
Important Return Address Notice
Our business address at 5830 E 2nd St, Ste 7000 #31602, Casper, Wyoming 82609, United States is NOT a return address.
Do not send returned merchandise to our Wyoming business address.
The appropriate return destination will be provided to you after you contact us regarding your return.
Items sent to an unauthorized address may not be received or processed.
3. Return Shipping Costs
For standard returns, including returns due to:
- Change of mind;
- Ordering the wrong size;
- Choosing the wrong color; or
- No longer wanting the product,
the customer is responsible for the cost of return shipping, except where applicable law requires otherwise.
Return shipping costs are non-refundable unless the return results from an error for which Y2KVault is responsible or applicable law requires us to cover those costs.
We strongly recommend using a tracked shipping method and retaining your shipping receipt until your return has been completed.
Y2KVault cannot be responsible for return packages lost before reaching the designated return destination.
4. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is:
- Damaged;
- Defective;
- Incorrect;
- Materially different from what you ordered; or
- Missing an item that should have been included,
please contact info@y2kvault.com as soon as reasonably possible.
Include your order number and clear photographs or video showing the issue where appropriate.
Once we review the issue, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.
Where Y2KVault or its fulfillment process is responsible for the problem, you will not be required to bear return or replacement costs that applicable law requires us to cover.
Please do not independently return a damaged or incorrect item before receiving instructions from us.
5. Wrong Size
Sizing can vary between individual products and styles. We strongly recommend reviewing the size information provided on the relevant product page before ordering.
If you order an incorrect size and wish to return the item, you may request a return within our 30-day return period, provided the item meets the eligibility requirements in this policy.
For returns resulting solely from selecting the wrong size, the customer is responsible for return shipping costs, except where applicable law provides otherwise.
If the size or measurements of the item you received materially differ from the product information provided when you ordered, please contact us so we can review the issue.
6. Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, or other legitimate reasons once they have been opened, worn, used, or had a protective or hygiene seal removed.
Depending on the product, these may include:
- Earrings and other pierced jewelry after opening or use;
- Underwear and certain intimate apparel after opening or use;
- Swimwear where an applicable hygiene seal has been removed;
- Personal-care or hygiene products after opening or use;
- Gift cards; and
- Other items expressly identified as non-returnable before purchase, where permitted by law.
This does not remove your rights if an item is damaged, defective, incorrect, misdescribed, or otherwise subject to mandatory consumer protections.
7. Sale and Promotional Items
Unless clearly stated otherwise before purchase, eligible sale or promotional items may be returned under the same 30-day return conditions described in this policy.
Items specifically identified as final sale before purchase may not be eligible for change-of-mind returns where permitted by applicable law.
Final-sale status does not remove statutory rights relating to defective, damaged, incorrect, or misdescribed products.
8. Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color, or product, you may return the eligible item according to this policy and place a new order for the product you prefer.
This approach helps avoid delays caused by inventory changing while a return is in transit.
9. Return Inspection
After your return reaches the designated return destination, it may be inspected to confirm that it meets the applicable return requirements.
We will notify you after the return has been reviewed.
If the return is approved, a refund will be issued according to this policy.
If an item is returned used, worn, damaged after delivery, missing required components, or otherwise materially different from its original condition, we may refuse or reduce the refund where permitted by applicable law.
10. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once a refund has been issued by Y2KVault, please allow approximately 5–10 business days for it to appear on your account.
Actual processing times depend on your bank, card issuer, or payment provider and are outside our direct control.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, contact us at info@y2kvault.com.
11. Original Shipping Charges
Y2KVault currently provides free worldwide standard shipping on all orders.
If a paid or upgraded shipping service is offered in the future and selected by a customer, those additional shipping charges may be non-refundable for change-of-mind returns where permitted by applicable law.
This does not affect any mandatory rights to reimbursement that apply in your jurisdiction.
12. Order Cancellations and Changes
We generally begin processing orders within 1–3 business days.
If you need to cancel your order or change information such as the size, color, or shipping address, contact us at info@y2kvault.com as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be cancelled or modified after processing or fulfillment has begun.
If your order has already shipped, you may request an eligible return after delivery in accordance with this policy.
13. Refused, Unclaimed and Undeliverable Packages
Customers are responsible for providing complete and accurate delivery information.
If an order is returned because it was refused, remained unclaimed, or could not be delivered due to incorrect or incomplete information supplied by the customer, we will review the circumstances after the package is returned.
Where permitted by applicable law, actual costs incurred as a result of the failed delivery or return may be deducted from a refund.
This does not apply where the delivery failure resulted from an error attributable to Y2KVault or where applicable law provides otherwise.
14. Lost Packages
If your order appears to be significantly delayed or lost in transit, please contact info@y2kvault.com with your order number.
We will review the available tracking information and, where appropriate, investigate the shipment with the applicable fulfillment or delivery provider.
If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.
15. Customs and Import Charges
International shipments may be subject to import duties, taxes, customs charges, brokerage fees, or similar charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the responsibility of the recipient where permitted by applicable law.
If a customer refuses a shipment because of applicable customs or import charges and the shipment is subsequently returned, any refund will be handled according to the circumstances and applicable law. Actual costs incurred as a result may be deducted where legally permitted.
16. European Economic Area and European Union Customers
If you are a consumer located in the European Economic Area or European Union, you may have a statutory right to withdraw from certain online purchases within 14 days without providing a reason, subject to applicable exclusions and legal requirements.
The withdrawal period generally expires 14 days after you, or a person designated by you other than the carrier, acquires physical possession of the goods.
To exercise an applicable right of withdrawal, you may contact us at info@y2kvault.com with a clear statement that you wish to withdraw from the purchase.
Where the statutory right applies, goods must generally be returned within the legally applicable period after communicating your decision to withdraw.
Unless applicable law or the circumstances require otherwise, you may be responsible for the direct cost of returning goods.
Certain products may be exempt from withdrawal rights, including qualifying sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed.
Nothing in our voluntary 30-day return policy reduces any statutory rights available to you.
17. United Kingdom and Other International Consumer Rights
Customers in the United Kingdom and other jurisdictions may also have statutory cancellation, return, refund, warranty, conformity, or other consumer rights.
Our 30-day return policy is provided in addition to any mandatory rights available under applicable law.
If a provision of this policy conflicts with a consumer right that cannot legally be excluded or restricted, the applicable mandatory consumer protection will prevail.
18. Abuse of the Return Policy
We reserve the right to investigate return requests that reasonably appear to involve fraud, abuse, manipulation, or other misuse of this policy.
This may include returning different products from those purchased, intentionally damaging products, submitting materially false information, or repeatedly abusing return procedures.
We may reject fraudulent claims or take other reasonable action where permitted by applicable law.
This provision does not affect legitimate returns or statutory consumer rights.
19. Contact Information
For all return and refund inquiries, contact:
Y2KVault
Operated by NORVEXIC LLC
Email: info@y2kvault.com
Business address:
NORVEXIC LLC
5830 E 2nd St, Ste 7000 #31602
Casper, Wyoming 82609
United States
Please note: This business address is NOT a return address.
Do not send products to this address. Contact info@y2kvault.com first to receive the appropriate return instructions and return destination.